CUSTOMER SERVICE/ DATA ENTRY
MIRAMAR, FL US
GotWorX, Inc. Is currently seeking Customer Service Associates for our client based in the Miramar area.
This is a Temp-Hire job opportunity for the right candidate. Client is currently offering a salary range of $12-$14 pay rate depending on experience, plus a benefits package one perm employee!
Summary of description.
Create a positive client experience by understanding and meeting client needs quickly, professionally and accurately.
Answer calls and respond to emails
Provide customers with general service information
Handle customer inquiries both telephonically and by email
Research required information using available resources
Be able to maintain confidentiality with shared information
Capable of handling issues and complaints and providing solution to the customers
Identify and escalate priority issues.
Update existing customer information in database systems
Route calls to appropriate resource if issue cannot be resolved at call center
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Greet customers warmly and ascertain problem or reason for calling
Listen and respond appropriately to customer including the use of techniques to diffuse escalating situations
Utilize computer technology to handle high call volumes
Compile reports on overall customer satisfaction
Review client applications submitted on the OEL Family Portal by families seeking VPK and School Readiness Services, and accurately determine their eligibility for said services.
Handle escalated calls requiring additional assistance
Track responses to wait list funding notifications issued
Monitor call volume consistently and coordinate available resources to maintain optimal level of handled calls.
Assist Supervisor with distribution of workload, daily schedules and completion of special projects.
2 years of customer service experience
Must be able to work in a fast paced environment
GotWorX, Inc. Is committed to equal employment opportunity to all qualified persons without regard to race, color, creed, religion, age, gender, national origin, ancestry, marital status, disability or any other protected status